Quite often the issue is battery related and the iPad can be brought back with a battery change...I gather this was not the case with the wife's iPad. Here is what Apple recommends for her new iPad...I couldn't understand what fuss about Apple was about. A few years ago won an ipad (off a bookmaking firm) and gave it to wife. It died last week. There wasn't any hesitation. Had to be another ipad- PaddyPower could end up costing me a fortune getting her addicted.